Refund and exchange

Refund methods

Returning an item to an online store - how does it work?

Refunds are available within 3 days from the date of receipt of the product by the customer (except for non-refundable items listed at the bottom of the page). The purchased goods must retain their original appearance, all original labels and tags, as well as a document confirming the purchase.

For individuals

Conditions for the return of goods of proper quality (rejection of goods):

The buyer has the right to refuse the goods of proper quality at any time before receiving them, or within 10 (ten) calendar days after receiving them, except in cases where the purchased goods are construction materials sold per square meter, or produced according to the buyer's individual dimensions or from raw materials specially purchased for the client, including by color and thickness.

The return of goods of proper quality is possible if they are saved.:

• commercial appearance;
• consumer properties;
• a cash register or a sales receipt, as well as other documents proving the purchase of Goods from the Seller.

According to paragraph 28 of section III of the Rules of Retail Trade in the Republic of Uzbekistan, approved by Resolution No. 75 of the Cabinet of Ministers of the Republic of Uzbekistan dated February 13, 2003, it is possible to return the goods if the specified product was not in use, its presentation, consumer properties, seals, labels were preserved, and there is evidence of its purchase from this Seller.

To return an item of proper quality, you must:

• contact the employee who placed your order (in the office or remotely) and get detailed information from him about further actions to return the product.;
• transfer the product to us along with the documents confirming the fact of its purchase.

Upon return of the product, we will refund its value to you no later than 10 (ten) days after the receipt of the returned product at our warehouse from the date of submitting the return request.

Conditions for the return of goods of inadequate quality:

If the buyer receives an item of inadequate quality or finds a defect during the warranty period, he must:

• contact the employee who placed the order;
• make a claim, specifying in detail the identified defects of the product.;
• attach copies of shipping documents, documents confirming the fact of payment;
• provide a warranty card;
• send photos of the product that clearly show the identified defects.

In case of detection of defects in the quality of the product during installation, including geometric dimensions and inconsistency, the buyer is obliged to stop installation and call the Seller's representative.

After receiving the goods of inadequate quality, the buyer has the right to choose:

• demand a commensurate reduction in the purchase price;
• request a replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price.

The seller must send a written response to the claim within the time limits established by the current legislation of the Republic of Uzbekistan. If the claim is found to be justified, the Seller undertakes to reimburse the cost of the low-quality Goods or replace the low-quality Goods with high-quality ones within the time limits established by the legislation of the Republic of Uzbekistan.

Refund of funds

In case of return of the goods of inadequate quality, or refusal of the goods, the funds are returned to the buyer in one of the following ways::

• in cash through the sales register, on the day of application;
• by transferring the corresponding amount to the bank or other account specified by the Buyer in the application within 10 days.
• If there is a need for an expert examination, the refund period is extended by the duration of the examination. The countdown starts from the date of filing the claim.

Individuals fill out an application for a refund in the prescribed form.

Important: The recipient and the applicant must be the same person. The buyer is responsible for the accuracy of the refund details specified in the application.

For legal entities

Conditions for the return of goods of inadequate quality:

In case of receipt of goods of inadequate quality, the Buyer (a legal entity) has the right to send a claim to the Supplier within 30 (thirty) calendar days from the date of delivery. The claim must be accompanied by:

• copies of shipping documents;
• the act of the established discrepancy in quantity and quality;
• photos of the product of inadequate quality.

If the batch price exceeds 12 500 000 (twelve million five hundred thousand) soums, it is mandatory to call the Supplier's representative to the location of the goods to draw up an act.

The Supplier must send a written response to the claim within 20 (twenty) calendar days from the date of its receipt. If the claim is found to be justified, the Supplier undertakes to reimburse the cost of the low-quality Goods and/or replace the low-quality Goods with high-quality Ones within the time period additionally agreed with the Buyer.

Return and exchange of goods
Requests for a refund or exchange of goods are accepted only in
writing to the e-mail address of the Claims Department - ...
In the letter you must specify the order number, state the essence of the request
(offer, complaint, product replacement, refund) and the reason.
In case of replacement, specify the brand and model of the product you want to replace.
Specify the order number in the subject of the email.
Phone number for inquiries: 998 71 200-18-00

RETURN AND EXCHANGE OF GOOD QUALITY GOODS

The buyer has the right to refuse the ordered goods of proper quality at any time before receiving them and at the time of delivery of the goods by courier. And from the date of purchase, within ten days, to exchange a non-food product of proper quality for a similar one (see Article 18. The Law of the Republic of Uzbekistan "On Consumer Rights Protection").

Subject to the following conditions:
The return or exchange of goods of proper quality is possible only if its presentation, packaging and consumer properties are preserved, all items are available and were not in use. It is also necessary to have documents confirming the purchase of the product (cash receipt, sales receipt).

The delivery of goods of proper quality for their return or exchange is carried out at the expense of the Buyer.

RETURN AND EXCHANGE OF GOODS OF INADEQUATE QUALITY

(see Article 14. The Law of the Republic of Uzbekistan "On Consumer Rights Protection")

A product of inadequate quality is a product unsuitable for its intended use, defective.

The difference in design or design elements from the description stated on the website is not a sign of inadequate quality. The manufacturer reserves the right to make changes to the design, configuration and configuration of the devices without prior notice.

In case of delivery of goods of inadequate quality, the Buyer has the right to choose and depending on the type of goods.:

• replace it with a product of a similar brand or with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
• for a commensurate reduction in the purchase price;
• for the gratuitous elimination of defects in the product;
• for a refund.

The return of the product is carried out through the Seller's delivery service or courier service. To do this, it is necessary:

• call the online store using the phone numbers listed in the Contacts section;
• print and fill out a refund request;
• attach the product or cash receipt of the order to the refund request.

When goods are delivered (including for their return or exchange) through courier services, the date of dispatch of the goods is the date indicated by the courier service on the shipment using the methods provided for in the internal documents of the courier service (postmark, stamp, etc.).

NON-REFUNDABLE GOODS ACCORDING TO THE LEGISLATION OF THE REPUBLIC OF UZBEKISTAN

Non-food products of proper quality are not subject to return and exchange in accordance with Resolution No. 75 of the Cabinet of Ministers of the Republic of Uzbekistan dated 02/13/2003.:

1. Products for the prevention and treatment of diseases at home (sanitation and hygiene items made of metal, rubber, textiles and other materials, medical devices and medical equipment, oral hygiene products, eyeglass lenses, child care items, medicines).
2. Personal hygiene items (toothbrushes, combs, hair clips, curlers, wigs, hairpieces, and other similar products).
3. Perfumes and cosmetics.
4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made of non-woven fabrics such as ribbons, webbing, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold on square footage.
5. Sewing and knitwear (sewing and knitwear, hosiery and gloves).
6. Products and materials in contact with food made of polymer materials, including for single use (tableware and kitchen utensils, containers and packaging materials for food storage and transportation).
7. Household chemicals, pesticides, and agrochemicals.
8. Furniture (furniture sets and sets).
9. Articles made of precious metals, with precious stones, precious metals with inserts of semi-precious and synthetic stones, faceted precious stones.
10. Automobiles and motor goods, trailers and numbered units for them; mobile means of small-scale mechanization of agricultural work; pleasure craft and other household watercraft.
11. Technically complex household goods with warranty periods (household metal-cutting and woodworking machines; household electrical appliances; household radio-electronic equipment; household computing and multiplying equipment; photographic and film equipment; telephone sets and fax equipment; electric musical instruments; electronic toys).
12. Animals and plants.